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Contact PhilippinesTransport.com
Email PhilippinesTransport.com
Write to contact@philippinestransport.com. The same address takes corrections, questions about a page and anything else about the site.
Send a correction from your trip
If you have just made a journey and a page no longer matches it, include:
- the page and the sentence that is wrong;
- what you found instead, such as the new time, fare, pier or terminal;
- the date you travelled;
- a photo of the posted timetable or fare board, if you took one.
A dated photo of a timetable at the terminal is the most useful thing anyone can send.
Booking problems: who can actually help
- Booked through a link on this site: contact 12Go through the booking confirmation they sent you. They handle changes, cancellations and refunds.
- Bought from the operator or at the terminal: contact the operator. Refund and rebooking rules are theirs, and they differ a lot between companies.
Operator phone numbers and emails
- OceanJet, Cebu main office: (032) 255-7560, customerservice@oceanjet.net.
- Cherry Bus, Puerto Princesa to El Nido: (048) 423 4137, 0921 643 2542 and 0963 152 2810, every day from 08:00 to 17:00.
For other operators, the phone number is on your ticket or on the route page for your journey.
Questions before you write
Can you book or change a ticket for me?
No. This site sells no tickets. A booking made through a link here is handled by 12Go, and a ticket bought from an operator is handled by that operator.
Can you tell me if my boat is sailing today?
No one outside the operator and the Philippine Coast Guard can confirm that on the day. Call the operator, and check the Coast Guard advisory for your area when the weather turns.
Which email address do I use?
One address covers everything: contact@philippinestransport.com.